Privacy Policy

1. Introduction

Creative Marketing & Events (Pty) Ltd ("CME", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit creativemevents.com or engage our services.

This policy is governed by the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African legislation. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information: contact information (name, email address, telephone number, and company name); usage data (IP address, browser type, pages visited); communication records; and event and service data you provide when engaging CME.

3. How We Use Your Information

We use your personal information to respond to enquiries, manage our contractual relationship, send service-related communications, improve our website through anonymised analytics, comply with legal obligations, and send marketing communications where you have given consent.

4. Legal Basis for Processing

Under POPIA, we process your personal information on the grounds of consent, contractual necessity, legitimate interest, and legal obligation.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted service providers, event partners and venues where necessary to deliver a contracted service, and legal authorities where required by law. Where personal information is transferred outside South Africa, we ensure appropriate safeguards are in place.

6. Data Retention

We retain your personal information only for as long as necessary. Enquiry records are retained for a maximum of 3 years unless a contractual relationship is established, in which case records are retained for the duration of the contract plus 5 years.

7. Your Rights Under POPIA

You have the right to request access to, correction of, or deletion of your personal information; to object to processing; to withdraw consent at any time; and to lodge a complaint with the Information Regulator of South Africa. Contact us at info@creativemevents.com to exercise these rights.

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You may control cookie settings through your browser. Disabling cookies may affect certain website functionality.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Information Officer: Creative Marketing & Events (Pty) Ltd, 82 Maude Street, Sandton, Gauteng, 2191, South Africa. Email: info@creativemevents.com. Tel: +27 81 582 1783.